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Bilingual (Spanish/English) Customer Service Representative - Salem, OR more...
Location:Salem, OR
Company:OptumRx
First posted:May 25, 2017
x

Cuando se trata de salir
adelante, tienes las de ganar. Let's call it great career
potential.

Even if you have no prior experience, we have
training classes starting soon to help you build the successful career that you
want - apply today! We provide the support and structure, you provide the
interest and motivation.Imagine being able to
get answers to your health plan questions from someone who speaks the same
language as you do. Or, the opposite, not being able to get the answers. At
UnitedHealth Group, we want our customers to get those answers by speaking to
one of our Bilingual Customer Service Representatives. If you're fluent in
English andSpanish, we can show you how to put all of your skills, your
passions and your energy to work in a fast growing environment.

If you share our all-in approach to
people and service, excellence, youre going to be amazed at the things were
doing here at OptumRx. Were one of the largest and most innovative pharmacy
benefits managers in the US, serving more than 12 million people nationwide. As
a member of one of our customer service teams, youll be empowered to be your
best and do whatever it takes to help each customer. Youll find unrivaled
support and training as well as a wealth of growth and development opportunities
driven by your performance and limited only by your imagination. Join us.
Theres no better place to help people live healthier lives while
doingyour life's best work.SM

As a Bilingual
(Spanish/English) Customer Service Representative,well empower you to deliver resolutions on simple
to complex pharmacy care related concerns. Every day, youll deliver an
exceptional experience to between 50 to 70 callers, in a compassionate manner -
always remembering that there is a real person on the other end of the phone who
is looking for help, guidance, and support. Every phone call gives you that
opportunity to improve the lives of our customers and exceed their
expectations.That is right; at OptumRx
you will be a part of an elite team as you grow and develop at a pace that
energizes your career and makes the most of your promise. And as a member of
that team, you'll be receiving a highly competitive base pay, a full and
comprehensive benefit program, as well as a bevy of other
perks.

This position is full-time (40
hours/week) Sunday -Saturday. Employees are required to have flexibility to work
any of our 8 hour shift schedules during our normal business hours of (5:00am to
9:00pm). It may be necessary, given the business need, to work occasional
overtime. Our office is located at 3723 Fairview Industrial Drive Southeast,
Ste 270, Salem, Oregon.

What are the reasons to consider working for
UnitedHealth Group? Put it all together - a highly competitive base pay, a full
and comprehensive benefit program, performance rewards, and a management team
who demonstrates their commitment to your success. Some of our offerings
includes:

18 days of Paid Time
Off which you start to accrue with your first pay period plus 8 Paid
Holidays
Medical Plan options
along with participation in a Health Spending Account or a Health Saving
account
Dental, Vision,
Life& AD&D Insurance along with Short-term disability and Long-Term
Disability coverage
401(k) Savings Plan,
Employee Stock Purchase Plan
Education
Reimbursement - up to $5,250 per calendar year for job-related
coursework
Adoption Assistance
Plan
Employee
Discounts
Employee Assistance
Program
Employee Referral
Bonus Program
Voluntary Benefits
(pet insurance, legal insurance, LTC Insurance, etc.)
More information can
be downloaded at:(please use the apply button below)
Primary
Responsibilities:

Answer incoming
calls from our customers on issues related to benefit eligibility questions and
prescription status inquiries
Help guide and
educate customers on their prescription benefits, use of plan, formulary,
premiums and status of orders, and claims or inquiries
Ask appropriate
questions and listen actively to identify any questions or issues while
documenting required information in computer systems
Identify issues and
communicate solutions and steps to customers, pharmacies, and physicians with
prescription orders and reorders
Escalate drug
related calls as appropriate to licensed pharmacist for
resolution
Coordinate internal
resolution of claims exceptions and other issues to include determining
appropriateness of overriding pharmacy claims edits and error
messages
Make outbound calls
to customers on prescriptions withhold orders and payment issue
May also assist with
entering new prescription orders into system
Meet the performance
goals established for the position in the areas of: efficiency, call quality,
customer satisfaction, first call resolution and
attendance

To learn even more about this position, hear from our
other Customer Service Representatives in Pharmacy.Click here to watch
a short video:(please use the apply button below)

Spanish Bilingual RequiredPrefer 1 year experience in an office setting, call center
setting or phone support role but not requiredAn education level of at least a high school diploma or GED OR
10 years of equivalent working experienceDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsAbility to remain focused and productive each day though tasks
may be repetitiveAbility to multi-task duties as well as the ability to
understand multiple products and multiple levels of benefits within each
productAbility to work regularly scheduled shifts within our hours of
operation including the training period, where lunches and breaks are scheduled,
with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as neededAll new hires will be required to successful complete Customer
Service training classes and demonstrate proficiency of the
material

There are several steps in our hiring process - its a thorough process
because we want to ensure the best job and culture fit for you and for us. In
todays ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history, certifications
and application/job questions). Once you submit your resume, youll receive an
email with next steps. This may include a link for an on-line pre-screening
test(s) (or what we call an assessment) that we ask you to complete as part of
our selection process. You may also be asked to complete a digital video
interview, but we will offer full instructions and tips to help you. After you
have completed all of these steps, you can check on the status of your
application at any time, but you will also be notified via e-mail.(please use the apply button below)
UnitedHealth Groupis working to create the health care system
of tomorrow.Already Fortune 6, we are totally focused on innovation and
change. We work a little harder. We aim a little higher. We expect more from
ourselves and each other. And at the end of the day, we're doing a lot of
good.Through our family of businesses and a lot of inspired individuals,
we're building a high-performance health care system that works better for more
people in more ways than ever. Now we're looking to reinforce our team with
people who are decisive, brilliant - and built for (please use the apply button below)e to
UnitedHealth Group, and share your ideas and your passion for doing more. We
have roles that will fit your skills and knowledge. We have diverse
opportunities that will fit your dreams.
Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before
beginning employment.

Keywords:
UnitedHealth Group, OptumRX, training class, customer service representative,
customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inbound
calls, Call Center

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